Frequently Asked Questions.

All Castaway® products are labeled with the material used in the construction of the item. For plastic products the material code is marked on the packaging allowing customers to identify the correct disposal method for each product.

Where can I learn more about the Eco-smart® Range?

Click here for our Eco-Smart dashboard, information and FAQ’s.

BPA (Bisphenol A) is an industrial chemical used to make Polycarbonate – a hard, clear, plastic. It is used in thousands of materials around the world, including food and beverage packaging.

All Castaway® Food Packaging are (and have always been) free of BPA, and fully comply with food safety standards. Each product goes through rigorous third party testing to ensure that they meet food safety requirements, and that no harmful chemicals will leach into food or beverages.

For more information on our commitment to sustainability, please visit:

Your suggestions, complaints and requests are always welcome. Please email us here .

Castaway® products can be ordered from our website and through our foodservice and packaging suppliers throughout New Zealand. For information about the supplier closest to your business, please contact our customer service team here.


We assist you with design, manufacturing and distribution to create custom printed products that will help build your brand in the marketplace.

View BrandBuilders section to find out more about our capabilities.

You may contact our sales representatives here.

**All of our product literature is available for viewing and downloading. Simply click on the required item to view on screen, or download a PDF. See available resources here .

Your order will be processed and shipped within 1 (one) business day. You should receive your order within 2-4 business days, depending on your delivery address. Shipping is dependent on our delivery partners and may be delayed during busy periods.

We are sorry to hear that you are still waiting on your order. Please contact our customer service team at, quoting your order number and we will get back to you with more information.